Last updated: 2 October 2026
1. About these Terms
These Terms & Conditions govern purchases made through ATELIER SERA at ateliersera.com (the “Website”). By placing an order, you enter into a contract with the legal seller identified below and agree to these Terms, subject always to any mandatory rights you have under applicable consumer law.
ATELIER SERA is a brand operated by:
Legal seller: Clyqra
Organisation number: 040404-7276
Physical address: Björnsonsgatan 66, 168 44 Bromma, Sweden
Email: support@ateliersera.com
2. Products
ATELIER SERA offers curated digital artwork and related digital products, including wallpaper files for different devices and aspect ratios. Product descriptions, included formats and any technical requirements are stated on the relevant product page.
Unless expressly stated otherwise, purchases of digital artwork grant you a licence to use the files; ownership of the underlying intellectual property is not transferred. The applicable rights and restrictions are set out in the Digital Art Licence.
3. Ordering and contract formation
You may review your order before completing payment. A binding contract is formed when your order is accepted and you receive an order confirmation, unless applicable law provides otherwise.
We may refuse or cancel an order before delivery where reasonably necessary, for example because of an obvious pricing or technical error, suspected fraud, payment failure or an inability to supply the product. If payment has already been taken for a cancelled order, the amount paid will be refunded.
You are responsible for providing accurate contact and billing information.
4. Prices, VAT and payment
Consumer prices shown on the Website are displayed including applicable VAT unless clearly stated otherwise. Any additional charge that applies to an order will be disclosed before you place the order.
Payment is processed through the payment methods shown at checkout. Payment information may be handled by third-party payment providers on our behalf. ATELIER SERA does not receive or store complete payment-card credentials where the payment provider handles those details directly.
5. Delivery of digital products
Digital products are normally delivered electronically after successful payment, for example through a download page, download link or other electronic delivery method stated at checkout or in the order confirmation.
You are responsible for ensuring that your device and software can access common image-file and archive formats described on the product page. If you experience a genuine delivery problem, contact us at support@ateliersera.com.
6. Right of withdrawal for immediately delivered digital content
Consumers buying at a distance generally have a statutory right of withdrawal. Special rules apply to digital content supplied without a tangible medium.
Where you ask us to begin delivery of paid digital content during the withdrawal period, we will request your prior express consent to immediate performance and your acknowledgement that you thereby lose your right of withdrawal once performance begins. Where the legal requirements for that exception are met and delivery has begun, the statutory withdrawal right for that digital content no longer applies.
If those requirements have not been validly satisfied, your statutory rights remain unaffected.
Where a withdrawal right applies, you may submit a clear notice through the Withdrawal request function available at ateliersera.com/withdrawal, email us, or use the model withdrawal form available from that page. The Website sends a timestamped receipt for requests submitted through the online function.
Submitting a withdrawal request does not by itself determine eligibility or automatically issue a refund. We will review the identified contract and applicable circumstances.
Nothing in these Terms removes any mandatory consumer right that cannot lawfully be waived.
7. Faulty, missing or non-conforming digital content
If digital content is not supplied, is faulty, materially differs from its description, cannot reasonably be accessed in the stated format, or otherwise fails to conform to mandatory consumer-law requirements, contact us at support@ateliersera.com.
Depending on the circumstances and applicable law, you may be entitled to measures such as having the problem corrected, receiving conforming content, a price reduction, termination of the contract or a refund. These statutory remedies are separate from the withdrawal right described above.
8. Refunds
Because downloadable digital content may be delivered immediately and cannot meaningfully be “returned” after access, we do not offer a general discretionary change-of-mind refund after lawful immediate delivery has begun and the statutory withdrawal right has been validly lost.
This does not limit refunds or other remedies required by applicable consumer law, including where content is defective, not delivered or materially not as described.
Any voluntary refund offered by ATELIER SERA in a particular case does not create an obligation to offer the same outcome in other cases.
9. Intellectual property and licence
All artwork, imagery, branding, layouts, text and other creative material made available by ATELIER SERA is protected by applicable intellectual-property law to the extent such protection exists.
Purchasing a digital product does not transfer copyright or other ownership rights. Your permitted use is governed by the Digital Art Licence in effect for the purchased product.
You may not redistribute, resell, sublicense, publish for download, commercially exploit, claim authorship of or otherwise use ATELIER SERA files outside the granted licence.
10. Website use
You must not misuse the Website, interfere with its operation, attempt unauthorised access, use automated means in a manner that materially disrupts the service, or use the Website or its content for unlawful purposes.
We may make reasonable changes to the Website, product presentation and availability. We do not guarantee that the Website will be uninterrupted at all times.
11. Product imagery and displays
Colours and visual appearance can vary between screens, devices and display settings. Preview images may also be resized, compressed, cropped or watermarked for presentation. The downloadable product contents are described on the relevant product page.
12. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, or limits any mandatory statutory rights available to consumers.
To the extent permitted by law, ATELIER SERA is not responsible for indirect losses that were not reasonably foreseeable when the contract was made, or for losses caused by circumstances outside our reasonable control. If you purchase as a consumer, this clause does not affect rights that cannot be excluded under applicable law.
13. Personal data
We process personal data in connection with orders, payments, customer support and operation of the Website. Details are provided in the Privacy Policy.
14. Changes to these Terms
We may update these Terms from time to time. The version applicable to your purchase is the version made available to you when you place the order, unless a later change must apply by law.
15. Governing law and mandatory consumer protection
These Terms are governed by Swedish law. If you are a consumer residing in another country, this choice does not deprive you of mandatory consumer protections that apply to you under the law of your country of residence where those protections cannot lawfully be excluded.
16. Complaints and disputes
If you have a complaint, please contact support@ateliersera.com first so that we can try to resolve the matter directly.
Consumers may also be entitled to refer eligible disputes to Allmänna reklamationsnämnden (ARN), the Swedish National Board for Consumer Disputes, or another competent consumer-dispute body. Information about ARN is available at arn.se.
You also retain the right to bring a claim before a competent court.
17. Contact
ATELIER SERA / Clyqra
Björnsonsgatan 66, 168 44 Bromma, Sweden
040404-7276
support@ateliersera.com
Physical products — returns and withdrawal
These terms apply to Atelier Sera garments and accessories. Atelier Sera is your seller and contact for returns and product problems. The digital-delivery, digital-withdrawal and downloadable-file refund terms above do not apply to physical products.
Withdrawal and change of mind
For eligible distance purchases, we honour the mandatory 14-day consumer right of withdrawal. Tell Atelier Sera that you wish to withdraw within 14 days of receiving your goods, as required by applicable consumer law. Use the withdrawal request, its model form, or email support@ateliersera.com. Contacting us for return instructions does not replace or delay your right to give notice.
Return eligible items to Atelier Sera, not directly to Printful. Contact us for the return address and instructions. Send the goods back within 14 days of notifying us, as required by applicable law. Ordinary garments produced after purchase are not excluded from withdrawal simply because they are made to order or printed on demand.
You bear the direct return-shipping costs for a change-of-mind withdrawal only where applicable law permits and you were informed before purchase. Where the law makes us responsible for those costs, we cover them. Refunds, including any refundable standard outbound delivery charge, are handled in accordance with applicable consumer law.
Damaged, defective, misprinted or incorrect items
Contact Atelier Sera if your item arrives damaged, defective, misprinted or incorrect. Please provide your order reference and the information or photos reasonably needed to investigate. We will provide the appropriate remedy, such as replacement or refund, according to the circumstances and your consumer rights. We cover return costs where required for a defective or incorrect item.
We may work with Printful internally to resolve a fulfilment problem; you deal with Atelier Sera, not Printful. These rights are separate from change-of-mind withdrawal and are not limited to the 14-day withdrawal period.
No additional voluntary return period
We do not offer an additional voluntary return or open-purchase period beyond mandatory consumer rights. Nothing in these terms limits mandatory withdrawal rights or remedies for defective or incorrect goods.